How To File a Claim Under Warranty
Due to COVID-19, you may experience extremely long Customer Service response times. We are working diligently to respond as quickly as we can. Thank you for your patience.
Click below for a warranty claim in the U.S. or Canada:
Once the completed form is submitted, you’ll receive an email with detailed instructions.
For info about your specific warranty, parts or repairs, email to: firstname.lastname@example.org and we’ll be happy to guide you. As our busy season ramps up, our email responses may be delayed due to the increased volume we are receiving. If you need immediate assistance, please give us a call at 800.736.8592 and one of our reps can get you taken care of!
Limited Warranty Policy and Guidelines
Sierra Designs branded products (tents, backpacks, sleeping bags, and apparel) purchased only from authorized retailers are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product. This does not mean your lifetime, but the reasonable lifetime of the product, considering its age and how you have cared for and used it. Sierra Designs branded gear (pillows and accessories) are covered by a one-year warranty that protects the original owner against manufacturing defects in materials and workmanship. Please keep original sales receipt. We reserve the right to require proof of purchase to obtain warranty service.
If a Sierra Designs branded product or accessory covered by one these warranty options qualify with a manufacturing defect we will repair the product, without charge, or replace it, at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. This warranty does not cover consequential damages or any other losses arising from any defect of the product. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.
Sierra Design’s Limited Warranty applies only to Sierra Designs branded products purchased and used in the United States and products specifically authorized by Sierra Designs for retail sale internationally. For consumers, who are covered by consumer protection laws or regulations in their state of purchase or internationally, except in instances where those laws and regulations are not required to be cumulative, the benefits conferred by Sierra Design's Limited Warranty apply in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights.
Sierra Design’s Limited Warranty does not apply to products that are not Sierra Designs-branded, even if packaged or sold with Sierra Designs products. Non-Sierra Designs-branded products may have the benefit of a manufacturer's warranty provided by the product manufacturer. Please see your product box and literature for details.
Sierra Designs will not credit previously paid customs taxes and duties. Customers may pursue their own refunds in their location. Any international warranty inquiries should be directed to the original retailer or distributor.
This warranty gives you specific legal rights; you may have other rights, which vary from state to state.
We reserve the right to change the terms and conditions of the above warranty at any time and without prior notice.