Parts & Warranty Info
Sierra Designs guarantees that the materials and workmanship in every product we make will stand up to the use for which it was designed. This warranty does not cover damages caused by improper care, accidents or the natural breakdown of materials over extended use and time. All defective or damaged products should be returned to us for evaluation and will be repaired or replaced at our discretion. Damages due to accident or improper care will be repaired at a reasonable rate. Products sent for repair must be cleaned prior to sending.
Have a repairs, parts, or warranty question?
Lost a tent pole? Broke a backpack buckle?
Give us a call at 800-736-8592 or email us if you need a replacement part. Please have your product model handy and a description of the part (size, length, color, etc).
Warranty Returns for U.S. & Canadian Customers
For the quickest service, please follow these instructions:
Complete the Customer Repair Request Form, print and enclose in the box with the item(s) you wish to return. If you are unable to print this form, please include a handwritten letter providing us with the information requested on the form.)
Mark the affected area(s) with a rubber band or masking tape.
Pack cleaned items (see Cleaning Items for Repair below) in a sturdy box. Please use paper or bubble wrap as packing material. (please no packaging peanuts).
Once we receive and evaluate your product, we will call you to discuss your situation. If there is a cost to the repair, we do accept Visa and Master Card.
Please mail the item(s) to the Sierra Designs Warranty Department at:
Sierra Designs Warranty
300 American Blvd
Haleyville, AL 35565
Please contact ARP Canada for warranty assistance:
Main Office:1-866-349-7225 x 3696
Timing for repairs
During peak season (April thru September) repairs may take up to 4-6 weeks from the time they arrive at Sierra Designs. Send your equipment in during the Autumn or Winter months to avoid this delay and to be sure your equipment is ready before your next trip. It is hard to predict lead times, so if you have question, please call or email.
Sierra Designs covers the return shipping charges (FEDEX GROUND ONLY) for all items covered by warranty. However, the customer is responsible for return shipping charges on any parts or items not covered under warranty.
Cleaning Items For Repair
We require that all items being sent for repair must be clean, including sleeping bags and tents. Items deemed insufficiently clean will be returned to the customer unrepaired.
For additional information on Sierra Designs products, please contact our Warranty Department
at (800) 736-8551, from 8:00 am to 4:00 pm Mountain Time, Monday through Friday.